FREQUENTLY ASKED QUESTIONS

• How will our suite be?
You can choose the type of suite in the reservation process, taking into account availability.

• How many people can we occupy a suite?
The maximum occupancy in a 3-Bedroom Suite XL is 6 people (adults and / or children)

• Do you have a crib?
Yes, for an additional cost of 11€.
We also have bed barriers at no additional cost.

• Are pets allowed?
Yes, pets are allowed in the suite. Not in the gardens and common areas.
• Is a 14-year-old boy included in the offer?
Our offer includes 2 children under 14 years old Free.
Minors under 14 are understood to be those who have not yet reached 14.
• Do you have Parking?
We have covered parking, with direct access by elevator to the suite.
It has a supplement of 14€ per night (VAT not included).

• Do you have Wi-Fi?
Our facilities and suites have internet connection via Wi-Fi. Totally free.

• Do you have heating / air conditioning?
Yes, The hotel has centralized air conditioning.

• Are the pools open all year round?
Yes, they are open throughout the year except for maintenance.

• Are there towels for the pool?
Yes, high quality towels available for sale at reception.

• I have decided to make my reservation. How can I formalize it?
By clicking here, you can formalize your reservation by filling in the interactive form.
If you prefer, you can call us at 958 63 21 61.

• Do I have to pay something to formalize my reservation?
To make your reservation effective, we take a 10% guarantee in the form of a deposit.
The remaining 90% will be payable on the day of departure.

• Will I get the deposit back in case of cancellation?
If you cancel your reservation 10 days before the scheduled arrival date, we will refund the deposit. We also give you the option to keep your deposit for 12 months so that you can enjoy your stay on other dates.

• What time can I arrive?
Check-in is after 17:00.
If you need the suite and it is ready for your arrival, you can check-in without having to wait for 17:00.
If you arrive earlier and your suite is not available, we offer you the possibility of storing your luggage in a room and you can enjoy all our facilities and services.

• What time is the start?
Check-out is at 12:00.
If you need to leave the room later than 12:00, check with our Reservations Department, depending on the time you request and the hotel occupancy, we can confirm whether it will be free or will incur an additional cost.